Client Relationship Assistant

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Job Type

Full Time & Remote

Responsibilities

  • Handle service feedback through perseverance and superior problem-solving abilities.

  • Communicate courteously, empathetically, and effectively with external and internal clients.

  • Take full ownership and drive the feedback resolution to closure.

  • Appraise inputs received via feedback for enhancing current services, validating new concepts and services suggested by clients.

  • Share insights obtained from feedback about client behaviour and preferences, the industry, market, etc.

  • Bring all client’s requirements accurately and quickly in English to the relevant team so that team can come up with solutions.

  • Support other team members with calls (if required).

  • Support chat with clients (if required) You will be the one-point contact for all clients responding to client queries, sending quotations, project confirmations, and sending completed project accurately and efficiently.

  • Should be comfortable with working in shifts through offline or remote for 24x7 support.

Skills & Experience

  • Bachelor’s degree in any subject area.

  • Good English speaking, writing and comprehension skills.

  • 0- 1 years’ previous experience in a client service or related role is preferred (Fresh graduates are welcome).

  • Very strong client focus and adaptability to different personality types and people from different cultures.

  • Ability to multi-task and manage stress, Strong negotiation skills positive, passionate, open and keen to learn.

  • Basic computer knowledge is required.

  • Ability to empathize with the client to find out the way to anticipate what a client wants though active listening.

  • Maintain of confidentiality and commitment of tasks.